Refund and Cancellation Policy
Last updated: August 5, 2026
Refund and cancellation eligibility depends on the verified ticket conditions shared during booking. Contact Trinity Bus Express promptly with your booking reference. Processing time, deductions, change fees, route restrictions, missed-departure rules, and non-refundable items must be confirmed by the booking team. This page does not create a guaranteed right to a refund.
Contact
Call +254 754 932 823 or use WhatsApp for clarification.
Booking and travel reminders
Are prices on this page final?
No. Prices shown by Trinity Bus Express are estimates until verified during booking.
Does a WhatsApp message confirm a seat?
No. A booking becomes confirmed only after Trinity Bus Express verifies seat availability and payment.
Where should passengers verify cross-border requirements?
Passengers should verify passport, visa, customs and health requirements with the relevant official authorities before travel.